Developing and rolling out an e-commerce platform including migration

Largest chemical distributor in the world

Situation

A global chemical distributor has begun a digital transformation. Part of this is the development and implementation of an e-commerce platform. The new e-commerce platform is a self-built platform, integrated with various existing IT applications.

Approach
  • Designing the program structure, standardising reports and defining the global roll-out strategy.

  • The execution of the program by means of the provision of a general program manager, a PMO manager and a business readiness manager.

  • Mapping the target operating model for managing the e-commerce platform.

  • Providing the organisation with the necessary technical clout at the strategic level by filling the role of CTO on an interim basis.

Results
  • E-commerce platform implemented in several countries in APAC and EMEA.

  • Roadmap set for the e-commerce platform, including roll-out and adding new features.

  • Target operating model implemented.

  • Better alignment with various stakeholders at different levels.

Sector
Chemistry
ServicesThemes
Change
Customer experience
Digitization
Implementation
IT
People
Abdalla HarbeeBrigitte HogenbirkHein GroeneveldRené WildöerRob Janssen