Vasco's way of working
We make concrete proposals for improvement in a short space of time.
There are many issues at organisations. Within two weeks, we are able to make existing wishes and bottlenecks clear in a pragmatic manner, define which issues have priority, and to make concrete proposals for improvement on the basis of our knowledge and skills, tailored entirely to your needs.
The Vasco Scan has three steps:
Identification: We conduct qualitative and quantitative analyses, conduct interviews, fine-tune business strategy and objectives, map processes and analyse reports. This is how we lay the foundation for proposals for improvement.
Prioritisation: We prioritise by means of an impact analysis of the improvement proposals. This helps you make well thought-out choices on the way to improvement.
Consultancy: The organisation itself determines which improvement actions can be taken internally, we give advice on the implementation and, if desired, support in the implementation.
Vasco focuses on five specialisms: Project Portfolio Management, Business Improvement, Scale Up, Transformation Management and Grip on Data. After the Vasco Scan, one of these processes can be initiated.
Project Portfolio Management
We ensure that projects contribute to the realisation of business strategy.
More plans than time, overworked teams, unfinished business cases, each project with the highest priority, project sponsorship that leaves something to be desired, project results that are not tracked or followed up and delays due to capacity shortages. By bringing projects in line with the business strategy, determining the right mutual priority and systematically and structurally monitoring project results, we help you to get a grip on things again. We do this in three steps:
Prioritisation: Through one or more strategic sessions, we fine-tune the business strategy and determine the framework and aspects for setting priorities. We make an inventory of existing projects and the capacity required to do so. We present the expected benefits in relation to the business strategy. The result could be the scrapping of existing projects and the introduction of new projects that contribute better to the strategy.
Allocation: Based on established priorities, we allocate capacity to projects, introduce methods for evaluating project results and carry out periodic project assessments and evaluations.
Learning: Continuous learning takes place on the basis of project assessments, the project calendar is adjusted where necessary and new projects are introduced, all in accordance with the previously defined strategic framework. We also provide instructions on how project portfolio management can ultimately be applied independently.
We help to align the customer journey with the business processes in order to increase customer satisfaction and achieve an improvement in the operating result.
In the short term, our approach leads to higher customer and employee satisfaction, greater cost efficiency and an improvement in the operating result. Especially by doing. Focused on the end result, we teach the organisation skills and learn methods that can ultimately be applied independently. Our method consists of three steps:
Daily management call: We introduce the importance of the day by implementing a company-wide start of day with a focus on the operational performance of the organisation: the daily management call. Customer experiences and incidents give rise to improvements. Within eight weeks, the departments involved are accustomed to the new methodology and the transfer can start. After twelve weeks, we complete the transfer and the organisation can continue with it itself.
Quality programme: We solve problem areas that come to light in the daily management call in a quality programme, often in the form of individual projects. We run the quality programme for four months, after which we provide support for another two months.
Structural assurance: Setting up or fine-tuning the service and channel strategy is the final step. Through workshops, we develop this strategy together. Both the daily management call and the quality programme have previously provided relevant input.
We help to get the strategy, structure and data in order so as to achieve further professionalisation of the organisation and the resulting growth.
In order to continue to grow as a scale-up, the organisation needs to be professionalised. To ensure commercial growth, it is an important prerequisite to have the strategy, structure and data in order. Vasco helps organisations to achieve economies of scale. We do this in three steps:
Strategy: We help to clarify and elaborate the organisational strategy properly. We include the required developments in the roadmap.
Structure: We map out the current organisation by analysing the structure, processes and governance. We then outline the desired organisation and help to implement it.
Data: We help to understand the available data and show what desired data can mean. We help you manage data with clear dashboards. Finally, we ensure that employees themselves learn to use these data for, for example, quality improvement or cost reduction.
We help with the realisation of transformations to make a lasting, positive impact inside and outside the organisation.
Transformation programmes such as system implementations, business integrations and digitisation are required in order to stay relevant and continue to deliver optimal customer experience. Innovations demand a good strategy, but successful implementation is just as important. Vasco helps to realise transformations in three steps:
Setup: We set up the programme structure with a focus on governance and reporting, so that we can steer based on facts. In addition, we provide assurance through a business readiness approach, so that the programme is supported by the organisation.
Management: We take the lead and occupy key positions in the programme structure. We work iteratively, deliver value quickly and prepare the organisation for change (business readiness). We show you how to do it, then we do it together, so that you can ultimately do it yourself. This means that no knowledge is lost.
Quality assurance: We conduct periodic assessments of the progress of the programme, the quality and the risks. If necessary, we make proposals for improvement.
Grip on data
We help organisations understand, manage and use data to achieve business objectives more quickly.
Data is crucial to achieving business objectives. The needs will vary depending on the degree of ‘data maturity’. From simply making things measurable, to bringing together insights measured separately, through to proactive decision-making based on data. Grip on data is achieved in three important steps:
Understanding: We use a quick scan to determine your data needs and data maturity. A useful report with concrete recommendations will answer important questions that determine the starting point of the data project.
Management: Based on your business processes, we determine together where control is needed. The use of data governance, or its improvement, and the use of dashboards create the desired grip.
Harnessing: The resulting grip must be used. We teach you how to interpret and apply data structurally and involve employees in this methodology, so that they learn to do it themselves. In this way, based on data, we can achieve permanent quality improvement, cost reduction and commercial success.
Data Competence Center
We have specific data skills that we can use once or systematically to realise data initiatives faster and with greater impact.
Data is crucial to achieving business objectives. In order to be able to work data-driven, Vasco Consult has developed the Grip on Data module. In addition, Vasco Consult supports companies and organisations in the creation of data analyses, in the proper design and harmonisation of reports and in data cleaning and data migration. For this, we use the following approach:
Design: Setting up data controls, data reports and dashboards. This concerns both operational data and data focused on revenue assurance.
Optimisation: Improving the reporting structure, specific reports and underlying data quality.
Taking over: We can temporarily or even structurally take over some data activities as a service for our clients.
Our Data Competence Centre is located in Portugal. Click here to see our team.