Do you want to know how your company was doing yesterday? Look at the numbers.
Do you want to know how your business is doing today? Look at your customers.
Do you want to know how your company is performing tomorrow? Look at your employees.
Vasco Consult is a young company founded by experienced professionals from the telecommunications industry. We offer a new view of how people and processes can reinforce one another for an optimal customer journey. It is all about the right balance. Between processes and people. Between customer expectations and working efficiently. And between structure and culture. With our services, we help young companies mature and make mature companies more youthful.
Vasco starts an assignment with the Vasco Scan. A team of specialised consultants holds interviews with people from various layers in the organisation. We review reports, documents and systems. Within 2 weeks, we deliver a report with our findings and conclusions. We also include a proposal with concrete steps that can be taken to achieve results and for how Vasco could possibly help with that process. As we look at the organisation with fresh eyes and from a different perspective, in combination with our experience, we often reach refreshing insights with which our clients can make great progress.
Vasco focuses on two specialties: Business Improvement and Transformation Management. After the Vasco Scan, one of these processes can be started.
Vasco has developed a method that brings the customer journey in line with the company processes in a pragmatic and effective way: the Vasco Method. On the short term, this method leads to more satisfied clients and improved company results. Not by writing thick reports, but by doing. Vasco commits to a final result and focuses on teaching its client skills and methods they will eventually be able to apply themselves.
The Vasco Method comprises three stages:
1. Daily Management Call
The importance of the daily ritual: A company-wide start to the day with a focus on its operational performance. After 8 weeks, it will work properly and the transfer can start. After 12 weeks, we complete this stage and the organisation can move forward with it.
2. Quality programme
We solve the problem areas that came to light in the DMC in the quality programme. We carry out the project for 4 months. After that, we will provide supervision for another 2 months.
Setting up a new service and channel strategy and refining the existing strategy. We work out the strategy with the management team, in workshops.
Vasco offers expertise in major transformation programmes, e.g. in Digital Transformation or the implementation of a new CRM platform. For this, we have the following three services:
The set-up of the programme structure, the governance, the reports and the deployment plan (business readiness approach). We ensure a standardisation of the approach, including reports.
The management of the whole transformation programme. To support the transformation, we lead the Programme Management Office and the business readiness work flow. We assign the roles of Programme Manager, Project Management Officer and Business Readiness Manager. We deliver IT-specialised knowledge.
3. Quality Assurance
We use the methodology of the Vasco Scan. Throughout the programme, we do a few assessments of the progress of the programme, the quality and the risks.
Grip on data
Vasco Consult helps companies to get a grip on data. Data is becoming increasingly important for companies. The quality of processes and the quality of service are highly dependent on the quality of data. There are many gains to be made in many areas:
Know your customer so you can provide more personalized service.
In a well-designed self service portal with correct data, the customer takes care of his own affairs.
Correct and complete invoices are important for the customer and the company.
Good and pure data contribute to successful marketing and sales activities.
Managing data ensures that you can guarantee the privacy of the customer.
Grip on data is achieved in three important steps:
Step 1 – comprehend
We make a quick scan. We will understand the data by means of interviews, a document review and data analyzes. We provide a useful report with concrete recommendations.
Step 2 - control
We go through the business processes, identify measuring points, and implement checks that allow the customer to control the data. The customer gains control through the right governance and management dashboards.
Step 3 – capitalize
We involve employees in the methodology and ensure that they understand it. Employees learn to do it themselves. The customer makes optimal use of data for all relevant domains with the aim of quality management, cost reduction and commercial success.
Vasco Consult works together with Datamo in the grip on data program. As a specialist, Datamo helps its customers organize the data environment, analyze data and visualize information.